Privacy Policy

Privacy Policy
Effective Date: Dec 09, 2020

Your privacy is vital to Minewtag, so we've developed a privacy policy covering how we collect, use, disclose, and transfer your personal information. We take your privacy as seriously as you do and will only collect the information necessary to provide you with the best experience.


As you review our policy, keep in mind that it applies to Shenzhen Minew Technologies Co., Ltd. ("Minewtag," "We," "Us") website, mobile apps, and all other associated services that we provide ("Services").


1. Information Minewtag Collects


In this Privacy Policy, the term "Personal Information" means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to a name, an identification number, or in certain circumstances, location information, an IP address or the unique identifier allocated to each Minewtag device. Specifically, we collect the following information from you, which may include Personal Information.


A. Placing an order


i. Contact information

When you place an order on our website, you'll need to provide an e-mail address, a first and last name, and a shipping address.


ii. Payment Information

To complete your order on our website, you'll need to provide payment information, such as your credit card or PayPal account. This information is required to process your order and will not be stored on our servers.


B. Registering for the mobile app

You'll need to use a valid e-mail address and create a password to open an account for services on the Minewtag’s online apps. You can choose whether or not you'd like to provide your first and last name. We do not expose your personal information to other users or make your account information available to any third parties (in any way) that could identify you without your prior consent.


C. Connecting with Social Networks

When you create a Minewtag account, you may be able to connect and interact with a third-party social networking service ("Social Network)"), such as Facebook or Twitter. If you decide to join Social Network when using our Services, we can collect the personal information you have already made public on your Social Network account. You can manage this information in the privacy settings of each Social Network.


D.Information from Your Use of the Services

i. Minewtag ID, Name, and Photograph 

When you activate Minewtag apps, a unique identifier (or Minewtag ID) will be associated with your account. If you choose to name your tags or add a photo, your account will also include this information.


ii. Location Information

Minewtag is designed to tell you where your items are. It's necessary to collect data about your location. We use the term "Location Information" to refer to your phone or device's combined location data and your ESLs.


While the app is running on your device, it periodically transmits your location information. It allows us to show your location and the last place your tags were seen on your device. It is one of the primary ways electronic tags help you find your lost items.


We may also collect and update location information for your ESLs anonymously from other ESL users running the app within the Bluetooth range of your device. We do this to provide you with the most recent and accurate location of your tags, even if they are out of your devices' Bluetooth range. The Location Information is reported anonymously and does not identify the owner of an e-tag to others.


If you use a computer, phone, or other devices to visit our website or help center, we use the IP address of that computer or device to determine an approximate location. We do this so that we can provide you with a better customer service experience.


We use your Location Information to provide the Services and may use your Location Information to promote the Services or provide you with offers. However, your location information will never be shared with other users unless you share it yourself.


iii. Mobile Application Usage Information

We track how and how often you use our Services. We also collect certain information that your mobile device sends when you use it for Services, including your device's model, operating system type, version, and the dates and times of your requests. We use this information to provide you with optimal services and support and collect anonymous statistics that help us understand our user base.


E.Information Collected Through Minewtag's Support Services

We provide support services via live chat on our website, e-mail request submissions, recorded outbound telephone calls, and direct e-mail. We collect any Personal Information you may choose to provide to our customer care team in the process. But it is not limited to your name, e-mail address, phone number, and mailing address. We may use and process your Personal Information, including location information, to handle your support request and provide you with the best support possible.


2. Cookies and Other Web Technologies


A. Cookies

Cookies are small text files that are placed on your computer's hard drive or onto your mobile device's memory— if your browser is set to accept cookies. Like many other online services, cookies and other tools like them help us collect and understand how you use our services.


Although most internet browsers automatically accept cookies, you can change your settings or use third-party tools to prompt you before accepting cookies from the websites you choose to visit or refuse cookies altogether. You can even delete them through your browser. Most browsers also have settings to prevent them from accepting new cookies, notify you when you receive a new cookie or delete or disable cookies altogether. However, some parts of our Services may not work for you if you disable cookies.


B. How We Use Cookies

We use cookie technology in various ways to help make it easier for you to use our Services. For example, we use cookies to remember you when you return to our website, identify you when you sign-in, authenticate your access, keep track of your in-app specified preferences or choices, tailor content to you or geographic region, display a personalized browsing history, and/or to provide specific technical support.


We may also use cookies to gauge site usage, conduct research, and diagnostics to improve the products and services, and help us analyze general web traffic.


The cookies expire after they have fulfilled their purposes. Some cookies expire when you close your browser (i.e., session cookies) or after a set period (i.e., persistent cookies). The expiration time of cookies that are placed by third parties (explained below) is determined by the third party, not us.


C. Web Beacons


Web beacons (also known as web bugs, pixel tags, or clear GIFs) are tiny graphics with a unique identifier that may be included on our Services for several purposes, including to deliver or communicate with cookies, to track and measure the performance of our Services, to monitor how many visitors view our Services, and to monitor the effectiveness of our advertising. Unlike cookies stored on the user's hard drive, web beacons are typically embedded invisibly on web pages (or in an e-mail).


D. Do Not Track

While our website and Minewtag apps at this time do not recognize automated browser signals regarding tracking mechanisms, such as "do not track" instructions, you can generally express your privacy preferences regarding the use of most cookies and similar technologies through your web browser, as indicated above.


3. Third-Party Services

Sometimes Our ESL solution uses third-party services, such as certain services offered by Facebook, Google. These outside services may also collect Personal Information about you and your online activities.


They may also place cookies on your computer's hard drive or your mobile device's memory or use web beacons to collect or receive information from the Services and elsewhere on the internet and use that information to provide analytics and to target ads. The information practices of these outside services are not covered by this Privacy Policy. We cannot access, nor (do we) have any control over, the cookies or other web technologies they may use.


A. Web Analysis Services


We may use third-party web analytics services to gather non-identifying information to measure how customers in aggregate interact with our website. These services may use cookies or other web technologies to collect usage information matched to an IP address to help us analyze how our users use our website and some portions of the Minewtag apps. We collect this information in order to improve the overall experience of our Services for our users.


We utilize Google Analytics, a service provided by Google, Inc. (that we use), to gather information about how users and visitors engage with our Site and Services. For more information about Google Analytics, please visit


We also use Mixpanel to provide us with analytics data regarding your interactions with our Services. You may opt out of Mixpanel's automatic retention of data collected while using the Services by visiting To track opt-outs, Mixpanel uses a persistent opt-out cookie placed on your device. 


Please note that if you get a new computer, install a new browser, erase or otherwise alter the browser's cookie file (including upgrading specific browsers), you may clear the Mixpanel opt-out cookie.


These outside services may also collect information about your use of other websites over time. Since we do not link any Personal Information that you provide to us within the app to the information we store within the third-party analytics software, this additional information is only analyzed in a way that cannot identify you.


B. Measurement Services and Ad Targeting

We may use tools offered by third-party services, such as Facebook, to send data about actions users take on the Services. These third-party services may use such data to provide measurement services to electronic tags or target ads. You can opt-out of the collection and use of information for ad targeting by going to or


C. Social Plugins and Social Widgets

We may use social plugins, widgets, and other features (each, a "Social Feature") made available by and/or access third-party Social Networks. These Social Features allow these Social Networks to place cookies on your browser and to collect certain information, which may be associated with your name and personal Social Network account.


These Social Features are operated solely by the respective Social Networks and their service providers. We recommend that you carefully read their privacy policies before you decide to use them. We have no control over or access to the information collected, stored, or used by such Social Networks. This Privacy Policy does not cover the information practices of such Social Networks.


If you do not wish to associate any information collected via the plugins, widgets, and/or other features with your personal Social Network account information. It would help if you refrained from using these Social Features and logout from your Social Network account before visiting our Services.


4. We Are Not Responsible for Content on Third-Party Websites

Our Services may contain links to websites and services owned or operated by third parties (each, a "Third-party Service"). Any information that you provide on or to a Third-party Service, or that is collected by a Third-party Service, is provided directly to the owner or operator of the Third-party Service and is subject to the 


Owner's or operator's privacy policy. We're not responsible for the content, privacy, or security practices and policies of any Third-party Service. To protect your information, we recommend that you carefully review the privacy policies of all Third-party Services that you access.


5. We Use and Disclose Your Personal Information to Provide, Improve, and Promote Our Services


A. How We Use Your Personal Information (PI)

We may use your Personal Information and Location Information to provide you with a better service, improve the quality of our products and services, and promote our Services. We use and process your Personal Information and Location Information to create anonymous, statistical, and aggregated data reports where individual users are not identified.


B. How We Disclose Your Personal Information

Minewtag uses third-party services and software solutions, including web hosting and other cloud-based services, to provide you with the best possible experience. We may share your Personal Information (including your Location Information and your electronic labels devices' Location Information) with our third-party service providers or affiliates (e.g., cloud-based and hosting services, technical service providers, consultants, mail carriers, communication agencies, and customer support providers) in order to provide, improve, and promote the Services on our behalf.


For example, we may disclose Personal Information to our service providers to enable them to communicate with you on our behalf. We may also disclose Personal Information to platform providers, such as Facebook, in order to permit such providers to serve ads and promote the Services on our behalf on such platforms. To the extent possible, your Personal Information will be stored in hashed or obfuscated form.


We will not share your Personal Information with any third parties other than in the circumstances discussed above.


C. How We Use De-identified Information

We may share with third parties, including advertisers and service providers, anonymized, aggregated data we collect about you and other users, such as de-identified demographic information, de-identified location information, and information about the computer or device from which you access the Services.


6. We May Use and Disclose Your Information for Our Protection and the Protection of Others


A. How We Use Your Personal Information

We may use and process your Personal Information, including Location Information, to prevent fraud, misappropriation, infringements, identity theft, and other illegal activities and misuse of our Services.


B. How We Disclose Your Personal Information

Like other companies, we may disclose your information to the government or law enforcement officials or private parties as we, in our sole discretion, believe it is necessary to:

1. Comply with a law, regulation, or legal request.

2. Protect the safety of any person.

3. Address potential violations of our Privacy Policy or terms of service.

4. Investigate fraud, security, or technical issues.

5. Protect Minewtag's rights or property, our employees, users, and the public.


In addition, if a third party acquires us as a result of a transaction such as a merger, acquisition, or asset sale or if our assets are acquired by a third party, in the event we go out of business or enter bankruptcy, some or all of our assets – including any information collected from or about you – may be disclosed or transferred to a third party acquirer in connection with the transaction.


7. You May Modify Your Information

You can access and modify your contact information, such as your name, e-mail address, or phone number, within the Services, or by contacting us at Please note that the Location Information associated with your account is a core part of our Services, and you will not be able to modify it. However, if you do not want us to use your Location Information, you can delete it by deleting your account using the process outlined in Section 8 below.


8. Your Account May Deleted Upon Your Request

If you want us to delete your Personal Information, Location Information, and your Account, please contact us at with your request. We'll take steps to delete your information as soon as possible, but some information may remain in archived/backup copies for our records or as otherwise required by law.


However, please note that if you delete your Personal Information, Location Information, and Account, the location information associated with any active tags may still be collected anonymously from other Minewtag users running the app within the Bluetooth range your device. However, since your Personal Information will be deleted, any new location information collected will no longer be associated with your Personal Information. You may dispose of your electronic tags at a local e-waste facility or contact customer care at for more information.


9. Personal Information Posted to Our Blog, and Community Forum Are Public

Suppose you choose to submit your success user story or comment on our blog ("Feedback"). In that case, you should know that any Personal Information you submit there can be read, collected, or used by other users of those blogs and could send you unsolicited messages.


We are not responsible for the Personal Information you choose to provide in your Feedback or for any content or communications you receive due to sharing such information.


To request your information removed from our blog or Minewtag success story, please contact us at


10. Communications

We may periodically send you promotional newsletters and e-mails. You have the opportunity to opt out of these by following the unsubscribe instructions provided in the e-mails you receive. Certain communications, like billing information and Service updates, are necessary for you to receive, so you will not opt-out of those communications.


11. International Transfer

Your Personal Information may be transferred to and maintained on computers located outside your state, province, country, or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you're located outside the United States and choose to provide your Personal Information to us, we may transfer your Personal Information to the United States and process it there.


12. We Take Security Seriously

We implement various systems, applications, and procedures to secure your Personal Information to reduce the risks of theft, damage, loss of information, or unauthorized access, disclosure, modification, or use of information. However, please be aware that these measures cannot guarantee the security of your Personal Information. Therefore, although we make great efforts to protect your Personal Information, we cannot guarantee it. You cannot reasonably expect that our databases will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.


13. You Are Responsible for Maintaining the Accuracy and Confidentiality of Your E-mail Address and Password

You are responsible for keeping the secrecy of your password at all times. We recommend using a strong password that you do not share with other services.


If you believe the security of your account has been compromised, please change your password immediately via the Minewtag website or through your Minewtag apps. You can also contact us at for assistance.


You are responsible for ensuring the e-mail address associated with your account is accurate. We use that e-mail to contact you about service updates, changes to our policies, and account activities such as requests for your information or locate attempts on your device. Minewtag is not responsible for personal data transmitted to a third party due to a user providing an incorrect e-mail address.


14. We Post Updates on Our Website Whenever This Policy Changes

We have the right to change our Privacy Policy at any time. If there are any changes to this Privacy Policy, they will be posted on the website, in the Minewtag app, and sent to the most recent e-mail address you have provided to us (if applicable). Any changes will be effective twenty days after their initial posting or after the e-mail was sent (or whichever date is later). We will make any immediate changes in order to comply with legal requirements.


If you object to any of the changes to this Privacy Policy, you must cease using our Services and request us to erase your Personal Information. The Privacy Policy covers any information collected via our Services in effect when such information is collected.


15. Our Policy Toward Children

Our Services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If we learn that we have collected the Personal Information of a child under 13, we will delete such information from our files as soon as possible.


16. Privacy Questions

If you have any questions or concerns about Minewtag’s Privacy Policy or data processing, please contact us at or by postal mail.


Minewtag may update its Privacy Policy from time to time. When we materially change the policy, a notice will be posted on our website along with the updated Privacy Policy.